FAQ

About Our Jewelry

We produce and sell high-quality 18kt gold-plated stainless steel jewelry, including engraved, cut-out, and name-personalized pieces.

Our jewelry is made from premium stainless steel and heavily plated with 18kt gold or silver, making it tarnish-free and long-lasting.

Yes. Stainless steel jewelry is water-resistant. However, to maintain longevity, we recommend limiting frequent exposure to perfumes, chlorine, and harsh detergents.

Yes. Our jewelry is nickel-safe and hypoallergenic, making it suitable for sensitive skin.

Absolutely. With proper care, our 18kt gold-plated stainless steel jewelry is ideal for daily wear.

Yes. We use premium, thick 18kt gold plating for a rich finish and enhanced durability compared to regular fashion jewelry.

Personalization & Production

  • Engraved jewelry: 1–2 working days
  • Name and cut-out jewelry: 5–10 working days (approximately 1–2 weeks)

Please note: Production timelines are based on working days and exclude weekends and public holidays.

Yes, depending on font availability and character compatibility. This will be confirmed before production.

Yes. We offer symbols, dates, initials, and selected custom elements, subject to design approval.

Changes are only possible before production begins. Once production starts, changes cannot be made.

We produce exactly what is submitted and approved. Kindly review all personalization details carefully before confirming your order.

Ordering & Gifting

Orders can be placed via our website, Instagram DM, WhatsApp, or approved sales channels.

Yes. Our personalized jewelry is perfect for birthdays, weddings, anniversaries, corporate gifts, and special milestones.

Returns, Cancellations & Refunds

No. Personalized or custom-made jewelry is non-returnable and non-refundable, except in cases of production defects or misspellings caused by us.

  • Personalized orders cannot be canceled once production has started.
  • Non-personalized orders may be canceled within a limited timeframe.

Yes. Non-personalized items may be returned or exchanged if unused, in original condition, and reported within 48 hours of delivery.

Refunds are assessed on a case-by-case basis and apply only to eligible, non-personalized items.

Customers cover return shipping unless the error was on our part.

Shipping & Delivery

Yes. We offer local and international shipping.

Yes. Express delivery is available at an additional cost, depending on location.

  • Local delivery: 1–4 working days
  • International delivery: 5–7 working days (depending on destination)

Shipping is handled by third-party logistics providers. Delivery timelines may vary due to courier delays, customs processes, weather conditions, or public holidays.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

Customers cover return shipping unless the error was on our part.

Delivery Issues & Support

Please contact us within 24 hours of delivery with clear photos, and we will resolve the issue promptly.

Delays may occur due to logistics providers, weather, or customs. We assist with tracking but are not liable for third-party delays.

We will assist in filing a claim with the courier. Replacement or refund depends on the courier’s investigation outcome.

Care, Maintenance & Warranty

Store in a dry place, avoid direct contact with perfumes and chemicals, and clean gently with a soft cloth after use.

Yes. Re-plating services may be available depending on the piece and its condition.

Yes. All our jewelry comes with a limited warranty covering manufacturing defects